Goals and Challenges - What To Do if the iPhone Health App is not Syncing to the Engage App

Overview

This article covers what to do if the Health app on your iPhone isn’t syncing with the Engage app.

If the Health app isn’t syncing to Engage, you’ll first need to determine whether activity data is correct in the Health app.

Engage App Data

Steps and distance data should be correct in the Engage app.

There are two possible issues:

1. Activity data is correct in the Health app but isn't syncing to Engage

> Please confirm that you’ve given Engage access to that data. The steps on how to do this are given below, under 'Give Permission to Sync to Engage'.

2. No steps are showing in the Health app

> Please make sure the pedometer function in your iPhone is on to allow steps to collect and sync to Engage. The steps on how to do this are given below, under 'Enable the Pedometer Function'.

Give Permission for the Health app to Sync to Engage

If activity data is correct in the Health app but isn't syncing to Engage:

1. Open your phone's Settings > Privacy & Security > Health > Engage

2. Make sure all options are toggled on (or are highlighted in green)

Enable the Pedometer Function

If no steps are showing in the Health app:

1. Open your phone's Settings > Privacy & Security > Motion & Fitness

2. Make sure all options are toggled on (or are highlighted in green)

3. If steps from your Polar, Pebble, or Xiaomi, or other device or app aren’t showing in the Health app, then you’ll need to troubleshoot the connection between your specific device and the Health app.