Goals and Challenges - Garmin Device Not Syncing with Engage: Common Issues and Troubleshooting Tips

Overview

This guide will tell you what to do if your Garmin data isn't syncing to the Engage app. This article is aimed for members using the Engage app, to help troubleshoot common issues.

Troubleshooting Tips

If your Garmin device isn’t syncing to Engage and you’ve already learned how to sync your Garmin to Engage, please review these common issues to learn why your steps might not be syncing.

1. Fewer Steps After Signing Up

It's my first day, and I see fewer steps than I should:

Garmin only allows Engage to get the steps from after you signed up (for example: if you signed up at 2pm, we can only get the steps you took after 2pm from Garmin). 

Usually, this is the cause of some step inaccuracies on the first day of syncing.

2. Steps Still Not Showing After a few Days

It's been a couple of days since I signed up, and my steps still aren't showing:

Make sure you have steps coming in at connect.garmin.com. If there are no steps there, then you may have connected the wrong account or your device doesn't collect steps. 

If your device collects steps and you believe you may have simply connected the wrong account:

> Go to connect.garmin.com and click the profile icon at the top right of your screen

> Click Account Settings > Account Information

The correct email should be listed at the top of the page. 

> Reconnect your Garmin to Engage by using this email to login to Garmin when prompted

Confirm Engage can access your Daily Health Stats:

> Go to Profile > Account Settings > Account Information and scroll down to Engage under Connected Apps. 

> Confirm that Engage is listed, and that your Daily Health Stats toggle is enabled:

Note: Garmin's system only works with all-day trackers. If your device is not an all-day tracker then it might not integrate with the Garmin system we use.

3. Active Minutes Not Syncing

My active minutes aren't syncing:

If active minutes are showing in your Garmin app but aren’t syncing to Engage this is because Garmin doesn't always send a full active minute count based on how Garmin categorizes minutes. 

If you know how much time you've spent on the move and your challenge allows manual entry, you can use our manual entry feature to input totals directly into Engage.