Goals and Challenges - How To Sync Steps From the Apple Health App Into the Engage App

Overview

This article is for challenge participants to learn how to sync steps from the Apple Health app into Engage.

Once you've connected Health to Engage, learn how to sync your data. We’ll also show you how to make sure you’ve got data available to sync!

The Syncing Process 

To sync to Engage, you just need to open your Engage app and wait to see a Last synced: message to confirm that you’ve synced.

We recommend syncing by opening the Engage app and navigating to the challenge area at least once a day during your challenge.

All challenges have a 72-hour grace period after the challenge ends to give you extra time to sync your final steps, so make sure you sync before the grace period is up!

Where Does Engage Get My Data From?

Engage pulls your activity data from the Health app. The Health app can track step and distance data on its own (Note: Active minutes aren’t recorded by the Health app) to allow your iPhone to work as your fitness tracker, or you can connect another device or app to the Health app like Polar, Pebble, or Xiaomi devices. The activity data from that device or app will need to be present in the Health app in order to sync to Engage.

If steps aren’t showing in the Health app, then they can’t sync to Engage:

If activity data isn’t showing in Apple Health or syncing correctly to Engage, please see; What To Do if the iPhone Health App is not Syncing to the Engage App