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  1. RG Help Center
  2. Employee Recognition and Reward
  3. FAQs

FAQs

  • SmartInsights™ - Tracking eCards Usage With SmartInsights™ Reports FAQ - Why Don't the Numbers in R61 and R62 Seem to Match?
  • SmartInsights™ - Tracking eCards Usage With SmartInsights™ Reports FAQ - What Are Hidden eCards?
  • Reward & Recognition - Manager Alerts for Recognition & Reward FAQ - Can Clients Turn Manager Alerts Off for All Line Managers on My Programme?
  • Reward & Recognition - Manager Alerts for Recognition & Reward FAQ - Can Clients Customize the Frequency, Content, or Design of Manager Alerts?
  • Reward & Recognition - Manager Alerts for Recognition & Reward FAQ - Will Managers Receive an Alert When Their Receive Recognition That Was Sent Privately?
  • Reward & Recognition - Manager Alerts for Recognition & Reward FAQ - What Does a Client Need to Do to Activate Manager Alerts Besides Uploading an Employee Data File With the Line Manager Column?
  • AwardNominator™ - Tracking Usage With SmartInsights Reports FAQ - Why Is the R57 Report Timing Out?
  • AwardNominator™ - Tracking Usage With SmartInsights Reports FAQ - How Does R57 Work When an AwardNominator™ Program Has More Than One Level of Approval?
  • AwardNominator™ - Tracking Usage With SmartInsights Reports FAQ - Why Are Some of the Nomination Form Fields in R57 Marked as "Unavailable"?
  • AwardNominator™ - Tracking Usage With SmartInsights Reports FAQ - Why do Some of the Nominations in R57 Show an "Approved Date" and a Blank Value?
  • AwardNominator™ - Tracking Usage With SmartInsights Reports FAQ - The Number of Approved Nominations Reported in R51 and R57 Does Not Match for the Same Time Period. Why Is That?
  • AwardNominator™ - Tracking Usage With SmartInsights Reports FAQ - How do These Reports Track Group Nominations?
  • Reward & Recognition - Tracking Your Recognition Budget With SmartInsights Reports FAQ - Why Is One of the Reports Timing Out?
  • Reward & Recognition - Tracking Your Recognition Budget With SmartInsights Reports FAQ - Are There any Other Breakdowns of Transactions Clients Can Access?
  • Reward & Recognition - Tracking Your Recognition Budget With SmartInsights Reports FAQ - Who Can Access Recognition Reports and How?
  • Reward & Recognition - Tracking Your Recognition Budget With SmartInsights Reports FAQ - How Can Clients Track the Movements of Funds in Their Recognition Budgets?
  • Reward & Recognition - Tracking Awards Issued With SmartInsights Reports FAQ - Why Is the R94 Report Timing Out?
  • Reward & Recognition - Tracking Awards Issued With SmartInsights Reports FAQ - How Are Group Nominations Tracked in R94?
  • Reward & Recognition - Tracking Awards Issued With SmartInsights Reports FAQ - What Is the Difference Between the R94 Report, and the MI Reports That Display Employee Spend?
  • Reward & Recognition - Tracking Awards Issued With SmartInsights Reports FAQ - What Happens in These Reports if an Award Type Is Deleted From Reward Manager?
  • Reward & Recognition - Tracking Awards Issued With SmartInsights Reports FAQ - Can Reward Gateway Customize These Reports on a Client-by-Client Basis?
  • Boost - FAQs - What Reports Are Available on Boost?
  • Boost - FAQs - Can a Boost Be Cancelled?
  • Boost - FAQs - Can I Boost an eCard More Than Once?
  • Boost - FAQs - Can I Boost an eCard I Received or Sent?
  • Boost - FAQs - Can I Boost an eCard Sent To Multiple People?
  • Boost - FAQs - Which Types of Recognition Can I Boost?
  • Boost - FAQs - Can Boost Top-ups/Allowance Also Be Taken Directly From the Main Client Award Balance or Does It Always Have To Be Taken From a Specific Boost Award Pot?
  • Boost - FAQs - Can Boost Be Set Up With Segmentation So Only Certain Users/Groups/Departments Can Send Boost Top-ups?
  • Boost - FAQs - Is Boost Available On the Connect+ App?
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