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  1. RG Help Center
  2. Reward Marketplace
  3. FAQs

FAQs

  • Reward Pass - FAQs - I Think Another Digital Token was Sent to me, but I Can’t Find it. What Should I do?
  • Reward Pass - FAQs - I haven’t Received the Physical Card I Chose, What Should I do?
  • Reward Pass - FAQs - I Didn’t Get My Verification Email, What Should I do?
  • Reward Pass - FAQs - Why Are My Reward Pass Transactions Declining and How Can I Unblock My Reward Pass?
  • Reward Pass - FAQs - Why Am I Asked To Verify My Identity for My Reward Pass Purchase?
  • Reward Pass - FAQs - Can I Redeem the Reward Pass Prepaid Mastercard With the Self-Service at an Automated Fuel Dispenser?
  • Reward Pass - FAQs - I Was Not Able To Order a Physical Card, as the Option Was Not Available, Why Is That?
  • Reward Pass - FAQs - Can I Get a Refund for My Reward Pass Prepaid Mastercard?
  • Reward Pass - FAQs - When Does a Reward Pass Prepaid Mastercard Expire?
  • Reward Pass - FAQs - Can I Use Multiple Cards on One Transaction?
  • Reward Pass - FAQs - Can I Combine Several Reward Pass Prepaid Mastercards in My Wallet?
  • Reward Pass - FAQs - Can I Swap My Physical Card for a Virtual One or Vice-Versa?
  • Reward Pass - FAQs - Can I Withdraw Money From My Reward Pass Card?
  • Reward Pass - FAQs - Can My Organization’s Branding Be Added to Reward Pass?
  • Reward Pass - FAQs - Can You Top Up a Reward Pass Card?
  • Reward Marketplace Amazon Redemption - FAQs - Does the Amazon Integration Work With the AmazonSmile Program Which Donates a Portion of Every Purchase Through Amazon?
  • Reward Marketplace Amazon Redemption - FAQs - Can Awards Be Used for Amazon Subscriptions?
  • Reward Marketplace Amazon Redemption - FAQs - Where Can I Find My Order History?
  • Reward Marketplace Amazon Redemption - FAQs - Who Do I Contact if I Have Problems With My Amazon Order?
  • Reward Marketplace Amazon Redemption - FAQs - Will I Be Charged Delivery?
  • Reward Marketplace Amazon Redemption - FAQs - I Have Prime Delivery on My Amazon Account Can I Use That?
  • Reward Marketplace Amazon Redemption - FAQs - I Already Have an Amazon Account, Do I Have To Create a New One?
  • Reward Marketplace Amazon Redemption - FAQs - Can I Purchase an Item That Costs More Than the Points I Have?
  • Reward Marketplace Amazon Redemption - FAQs - Will Products Cost the Same on Our Platform as They Do on Amazon Itself?
  • Milestone Moments - FAQs - What Reporting Is There on Milestone Moments? (for US only)
  • Milestone Moments - FAQs - Do I Need any Specific Permissions To Create New Segments of Recipients for Scheduled Recognition? (for US only)
  • Milestone Moments - FAQs - Is There a Limit To the Number of Items Added To a Catalog? (for US only)
  • Milestone Moments - FAQs - Why Are the Items I Added to the Catalog Not Appearing on It? (for US only)
  • Milestone Moments - FAQs - Will the Purchases Made by Employees be Visible to Anyone? (for US only)
  • Milestone Moments - FAQs - Do Users Need to Have an Amazon Account? (for US only)
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