SmartPay - FAQs - Can an Application Be Closed Prematurely if It's Fully Paid off by the Employee? (For UK only)

The answer to this is very simple - yes! In SmartPay, we consider applications to be active for the length of the chosen deduction period. However, if clients have deducted the full amount from the employee's salary earlier, an application can always be closed prematurely. Thus, the employee will have their balance refreshed with the amount of the closed application. Otherwise, the application will be automatically closed once the deduction period of the application is over. E.g. If an employee applied for SmartTech to pay it off over 12 months, but the employee and the employer agreed between each other to shorten the repayment period to 9 months. Thus, in 9 months, the employee has fully paid off their SmartTech voucher. The employer can also mark the application as completed and clear the employee's SmartTech balance by closing the application in SmartPay.

How To Close an Application

STEP 1: Go to the SmartPay Application Listing, Following the Steps Below:

1. Find SmartPay in the left-hand menu
2. Click on SmartPay > Administer
3. Click on Manage
4. Navigate to Applications section

STEP 2: Find the Application You Want To Close

STEP 3: Click on the End Application Button

Clients will be asked to enter a reason for closing the application earlier. Once confirmed, the employee will instantly have their balance refreshed.