Background
Support teams often receive questions regarding eNPS surveys. That is why this article lists a number of frequently asked questions. Each question below is linked to a separate FAQ article containing the answer.
Frequently Asked Questions
Why don’t I have the same reminders each time I configure an eNPS survey?
Why can’t I use reminders for my one-off eNPS survey?
What does ‘Disabled’ survey mean?
Qs there a word limit on the free text section of eNPS
How many recipient emails can I add to ‘Responses in your inbox’ feature?
Why can’t I create a second eNPS survey?
Can I restart a finished survey?
When does my eNPS survey expire?
When will my employees receive the survey?
How much does it cost to get eNPS?
When can I check the results of my survey?
What are Detractors, Passives, and Promoters?
How do you calculate the total eNPS?
What is considered as a good eNPS score?
Can I send eNPS to a specific group of people?
How can I give another member of my team permission to create a survey?
How can I provide feedback or get training on how to use the product?
How can I retrieve a finished survey that I accidentally deleted?
Why don't I have the option to create a survey when I enter the Listing page?