Multi-factor Authentication - Setting Up Your MFA Using an Authenticator App on a Computer - a Guide for Members

Introduction

This guide will cover how to set up Multi-factor Authentication (MFA) to use an authenticator app on a computer rather than on a mobile device. This article is useful to all members who are prompted to set up MFA. 

On your computer, you can use an authenticator app to generate a six-digit code, used for signing in to your account, as part of MFA.

For information on how to set up MFA on a mobile device, see Setting Up Your MFA on a Mobile Phone.

Please Note

When prompted to set up MFA, you will be able to choose one of two methods to verify your identity. If you do not have a mobile phone, you will need to set up an authenticator app on your computer or laptop by following the steps below.

When To Set Up MFA

You will be required to go through this process when prompted to set up MFA on your benefits platform:

Set Up the Authentication App

1. Download an authenticator app onto your smartphone

You can download any of the three authenticator apps we suggest, as shown in the image below, and then confirm that you've installed an app, so you can proceed to the next step of the setup:

2. Scan the QR code using the authenticator app you downloaded on your smartphone:

3. Type the 6-digit verification code in the field shown above and hit Submit:

Once done, you will be redirected to the programme.

Set Up the SMS Multi-factor Authentication

1. Select your country and type your phone number:

2. Type in the verification code you would receive via SMS:

Once you enter the correct verification code, you will be redirected to your programme automatically.

How To Get Support

If you lose your phone or change your device and phone number, you can easily reset your Multi-factor Authentication verification.

> Click Click here to automatically send a reset request to your permission manager:

Other Help

If you need help while signing in, click help on the bottom right:

> Then select the green chat button:

Additionally, refer to this article Multi-factor Authentication - Code Validity and Account Lock for more information.