Connect+ and SmartSpending App - Setting Up Multi-factor Authentication on Connect+ via the SmartSpending App

Introduction

This guide outlines the steps a member should follow when setting up multi-factor authentication (MFA) in the Connect+ app, or on the SmartSpending App. This guide is intended for mobile-only members, who cannot access the web version of their platform, so need to do this on their mobile device instead.

If a programme has MFA enabled - or if MFA is enabled at the Business Unit (BU) level - all members will need to set up another level of authentication the first time they register on the programme. 

If the user is registering or activating their account via the Connect+ , they will be expected to set up MFA during that process.

Allowed MFA Types

There are two options for multi-factor authentication that can be set up.

Option 1: MFA can be set up to work using an Authenticator app, such as:

• Google Authenticator
• Microsoft Authenticator
• Authy

All these apps are available on Android and iOS.

Option 2: MFA can be set up to work via SMS (text message), to the member's mobile number.

Prerequisites

If the Authenticator app is your chosen MFA method, it should be downloaded and installed on the mobile device prior to going through the steps below.

Steps to Configure MFA

Option 1: Authenticator App

1. Make sure your chosen Authenticator app is open.

In the Connect+ Single App: 

When the screen appears with the message; "Please set up your Multi-factor Authentication":

2.  Under where it says the Secret Key, there is an option to Copy key - click this to copy the key:

3. Go back to your Authenticator app, where there will be somewhere to paste the key you copied.

Note: The field name may vary from one app to another. 

4. To paste something, usually you press and hold on the field you want to paste into, then click the paste option that appears on screen (this can vary between devices).

5. You should then follow any steps on the Authenticator app, which it prompts you to follow to finish the setup. 

Normally you will be asked to enter a generated PIN (6 digits) from the Authenticator app, back into the Connect+ Single App.

Tip: Wait for the code to change before doing this to prevent the code changing while you are doing this step. Each code usually lasts 60 seconds.

This should now be set up successfully.

Option 2: SMS Message

When the screen appears with the message; "Please set up your Multi-factor Authentication":

1. Scroll down to where it says "Or use another way of setting up Multi-factor authentication here" and click the word here:

A screen will open; Configure your SMS 2FA:

2. Select your country code and enter your mobile number:

At this point you will be sent a code via SMS. 

3. Enter the code into the SMS code field:

4. Click the Verify button.

This should now be set up successfully.