Engage App - Setting Up Multi-factor Authentication on the Engage App

Introduction

This guide outlines the steps a member should follow when setting up multi-factor authentication (MFA) in the Connect+ app, or on the Engage App. This guide is intended for mobile-only members, who cannot access the web version of their platform, so need to do this on their mobile device instead.

If a programme has MFA enabled - or if MFA is enabled at the Business Unit (BU) level - all members will need to set up another level of authentication the first time they register on the programme. 

If the user is registering or activating their account via an app, they will be expected to set up MFA during that process.

Allowed MFA Types

There are two options for multi-factor authentication that can be set up.

Option 1: MFA can be set up to work using an Authenticator app, such as:

• Google Authenticator
• Microsoft Authenticator
• Authy

All these apps are available on Android and iOS.

Option 2: MFA can be set up to work via SMS (text message), to the member's mobile number.

Prerequisites

If the Authenticator app is your chosen MFA method, it should be downloaded and installed on the mobile device prior to going through the steps below.

Steps To Configure MFA

Option 1: Authenticator App

1. Make sure your chosen Authenticator app is open.

In the Connect+ Single App: 

2.  Copy the provided setup code and paste it into your Authenticator app:

3. Go back to your Authenticator app, where there will be somewhere to paste the key you copied.

Note: The field name may vary from one app to another.

4. To paste something, usually you press and hold on the field you want to paste into, then click the paste option that appears on screen (this can vary between devices).

5. You will be asked to enter a generated PIN (6 digits) from the Authenticator app, back into the Connect+ Single App.

Tip: Wait for the code to change before doing this to prevent the code changing while you are doing this step. Each code usually lasts 60 seconds.

5. You should then see the Setup Complete screen on the Authenticator app. Push the Finish button at the bottom of the screen to complete the setup process.

This should now be set up successfully.

Option 2: SMS Message

When you see the Protect Your Account window, choose SMS Setup. 

1. In the SMS Setup window, choose your country code and enter your mobile phone number. Press Send Code at the bottom of the window; this will send a 6-digit verification code to your mobile phone.

2. You will see the Verify Setup window. Once you have received the 6-digit verification code on your mobile phone, copy it into the Verification code field.

3. Once the verification code has been entered, you will see the Setup Complete screen. You can now press the Finish button at the bottom of the window to complete the setup process.