Engage - Use of SSO on Engage App

Introduction

This guide explains how to sign in to the Engage app using Single Sign-On (SSO). It is intended for end users whose programme has SSO enabled. If SSO is available for your programme, you will see the option to sign in with your organization's login provider, such as Okta.

Prerequisites

Before you start, make sure you have:

• The Engage app installed on your device
• The email address linked to your programme
• Your organization's login details for your SSO provider, such as Okta
• Access to any additional authentication method required by your organization, such as multi-factor authentication

Login with SSO

1. Open the Engage app.

2. Tap Sign in.
3. Enter your email address. 

4. Tap Continue.
5. If SSO is enabled for your programme, tap Log in with SSO. 

6. Select your organization's sign-in provider, such as Okta. 

7. Enter your organization login details.
8. Complete any additional authentication steps, if prompted, like Multi factor authentications. See the following guide for more information: Setting Up Multi-factor Authentication on the Engage App
9. Wait to be redirected back to the Engage app.
10. Once signed in, you can start using the app.

Tips and Best Practices

• Use the email address linked to your programme.
• Use your organization's login details when signing in with SSO.
• If your organization uses multi-factor authentication, make sure you have access to your verification method before you begin.
• Make sure you are using the latest version of the Engage app.
• If you do not see the Log in with SSO option, SSO may not be enabled for your programme.

Frequently Asked Questions

What is SSO?

SSO stands for Single Sign-On. It allows you to sign in using your organization's existing login system instead of creating a separate password for the app.

Why can’t I see the Log in with SSO option?

If you do not see the Log in with SSO option after entering your email address, SSO may not be enabled for your programme. Please contact Support for help.

Which email address should I use?

Use the email address associated with your programme.

What happens after I choose SSO?

You will be redirected to your organization's sign-in page, such as Okta. After signing in successfully, you will be returned to the Engage app.

What should I do if I can’t sign in?

First, check that:

• You entered the correct email address
• You are using your organization's login details
• You completed any extra authentication step required by your organization

If you still cannot sign in, please contact Support.

Summary

You can use SSO to sign in to the Engage app quickly and securely using your organization's existing login provider. If SSO is enabled for your programme, you will see the option after entering your email address. If you do not see the option or have trouble signing in, please contact Support.