Onboarding - How a Member Can Activate Their Account (After a Membership Upload)

About This Article

This guide covers how a member can activate their account after they have been onboarded by their employer (via a Membership Upload in their platform). If you are a member, please skip to the header called Member Account Activation below.

A Note for Client Admins

Members can register and activate their account, without having a work email address.

The initial set up has to first be done by their HR/platform admin. The client admin should contact Client Support in order to facilitate this, as it needs to be set up and completed before proceeding with registration.

Membership Uploads

See the Membership Uploads guide: How To Upload an Eligibility List (aka Membership List)

Member Account Activation

Once a membership upload has been done, a member will receive an activation email, like the one shown below:

1. Upon clicking on Activate your account, the member will be redirected to the platform on their default web browser. They will be presented with the following form, which requires a few details to be added:

2. After filling in the details, the member should create a password:

Once a valid password is created, the activation process is complete!