Onboarding - How a Member Can Register & Activate Their Account

Introduction

This guide will cover how to register and activate a new account after Onboarding has been enabled. The article will also explain the member registration journey and gives information on what to do if you have forgotten your email or password. This article is useful to all members who need to register or activate an account. 

Background

Our Onboarding process allows a member to register and activate their account, without having a work email address.

Before Members Can Register

The Administrator will also have to map the license field (Payroll Number) and the verification field (Custom Question Identifier).

Once these are completed, the member can follow the below journey to register.

Member Registration Journey

1. From the platform landing page, click on Register to get access

2. Fill in the details on the Get access page

If the details are incorrect, you will need to know your Payroll Number

3. Click the Know your Payroll Number is correct? Request Access link:

4. Fill in your credentials and request access to the platform.

Note: The request would be received by the platform administrator in Reward Manager

Forgotten Email Address

1. If you have forgotten which email address you used to register, click the Forgotten which email address you used? link:

2. You can then fill in your Payroll Number, Verification Field and Last Name

Forgotten Password

If you have forgotten your password, this can be reset by clicking on the Activate Your Account and Recover Your Password link: